EMC Russia Center of Excellence
Today, information technology is being transformed by four powerful trends—mobile, cloud computing, Big Data and social networking. Our strategy is to lead our customers on their journey to transform both their IT and business to stay ahead of these market trends.
We pursue this strategy through our unique EMC Federation that includes EMC Information Infrastructure (EMCii), VMware, Pivotal and RSA.
EMC Corporation is the world leader in information management solutions that store, protect, move, manage and access the explosion of content. We help people and businesses around the world unleash the power of their digital information.
If you are passionate about technology and want to be part of the information management revolution, join more than 60,000+ EMCers around the world.
Position Summary
Coordinates, plans, and schedules mid to large-sized number of Global professional services employees to specific client engagement projects within a defined geography or Practice. Partners with other Resource Managers to source and share additional delivery resources across for effective resource utilization. Collaborates in the development of processes and systems to track, identify, task and plan resources for project work.
Principal Duties and Responsibilities:
Tasked with calendar, managing multiple disciplines including technology implementation, partner, and possibly hybrid maintenance support. Works with approved list of EMC delivery partners to ensure resource availability and skill sets.
Tracks all current and incoming projects and works with Project Management staff and Technical Delivery Staff to prioritize projects. Identifies available resources based on needed expertise, availability and location to participate on post-sales activities.
Fulfill resource needs by following a decision tree. Provides management a list of resources available. Monitors status of on-going projects to ensure appropriate resources are available.
Under management direction, contact designated partner to handle facilitation of resource availability & completes research and data gathering to help assess partners.
Maintains awareness of existing or potential customer escalation issues.
Maintain and/or be responsible for partner forecast working with the Program Delivery Manager and Operations Manager and/or Business Analyst. Maintain active development of pipeline resources.
Communication & phone skills required to coordinate work assignments
May perform other duties as required.
Experience and Education:
Fluent English
Organizational skills.
Cross-Functional skill.
Communication skills.
Ability to work independently.
Strong working knowledge of Microsoft Office products
Knowledge of German/French/other languages will be a plus.
Medical, Life insurance for employees and their families
Paid personal/sick/vacation days
Corporate cell phone service
Partial sport reimbursement
Professional training programs
Opportunity to work in a flexible schedule
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